Service

DMS have established a reputation built around quality, reliability and integrity, successfully meeting the competitive demands of our customers. This has resulted in the selection of DMS Laser Profiles as the preferred laser profile supplier to many of our current clients.

Key to the delivery of our capability is our professional and personal service. We like to work closely with our clients in order that they receive the best. We work closely with designers assisting them with any technical, production or design reservations they might have at an early stage as well as with buyers and workshop managers so that billing and delivery issues are all handled with the minimum of fuss. We take a pride in our work and find that a close working relationship with the customer is critical in ensuring the job is completed to a mutually successful standard.

The strength of our service is in our high level of experience, competence and professionalism, whilst maintaining a flexible and adaptable attitude. This approach ensures that we are well placed to correctly evaluate our customer's requirements and to provide an efficient service in design and laser profiling, guaranteeing the success of client projects.

Our production management system is fully computerized, as is our automated quotation system. We are happy to handle contracts for annual call-offs as well as JIT scheduling. Where required we can offer a rapid response, 24-hour turnaround service for extra special rush jobs.

Throughout the project, DMS personnel will offer professional service and expert advice can be offered on design concepts, if required. Options for construction materials and methods are discussed to verify that the best possible finished laser cut product is achieved. We are happy to provide samples and carry out prototype work. On completion, full testing and documentation is provided to customer specifications.